Customer feedback and reviews

Here are just a few of the lovely letters from our customers. Remember, we always appreciate feedback!

Good evening, I just want to say thank you for delivering my order today on such short notice. You made Valentines day that bit more special and I won't hesitate to use Gift Lady in future.

Chris Coetzer

- Chris Coetzer

Hi Lee-Ann


Thank you for your confirmation. I totally understand that the gift cannot be delivered today. I was not able to sort out the payment until yesterday evening so was more worried about getting that sorted out than the parcel arriving by today.


I must commend you on the excellent customer service you have provided.


Thanks again



- Helen Jones

Hello Lee-Ann,  Thank you for letting me know about the delay.  I was wondering if there had been a delay because my stepmom normally calls me to thank me, and that is normally how I know that the parcel was successfully delivered.   Of course union actions are outside your control.  I appreciate your contacting my stepmom and making alternative arrangements.  I have always found your service to be very good and will continue to use you.  Regards,  Liz Crawford
- Liz Crawford

Hello Lee-Ann,

Thanks so much for your e-mail.  It has taken so long for us to find a really good company to deliver little gifts to my Mum (& Dad, now gone).  Been in Canada almost 11 years and had some disappointments in dealing with other companies in South Africa.  However, your Gift Lady truly offers Superb Service and we are extremely happy that we found you.  You may use our name as referral any time and I am hoping that the previous e-mail I sent, when I recommended you to my friends & family, will also help you to grow your business.  As in Tina Turner's famous song : "YOU'RE SIMPLY THE BEST !"

Yeah, the Winter here has been long and very cold - this year has apparently broken some records.  I do not mind winter at all and love the snow and the cold but most folk here are already complaining bitterly.  Of course, we are blessed in that our homes and all businesses/shops have internal heating (furnaces) and we sleep at night with just a duvet and no "bed clothes".  However, outside, as I am writing, it is -20 degrees Centigrade and the sun is shining, the sky is blue and it is 13:30 in the afternoon.  Yet, we have had unprecedented ICE which makes walking anywhere outside pretty treacherous.  Even winter shoes/boots with decent grips on the underside, does not help much.  Just have to be careful.

Once again, Thank you so much.

With kindest wishes,

Lisa & Gerry Benedix -The Pines, Sypher Cove  NB, CANADA

- Lisa & Gerry Benedix

Fabulous and thank you! I ordered a few gift cards going to the same address for Catherine Mabuse.

I don't know what I would do for holidays without your website. Many thanks!!!

Merry Christmas 

Debbie Faithfull

- Debbie Faithfull

Just to say THANK YOU so much for the prompt delivery to the hospital yesterday and for taking the order telephonically (much easier for me than trying to do it over the internet!). GREAT SERVICE. I have already recommended you guys to my cousin here in the UK. My sister was totally THRILLED with the cake on the cake stand and flowers! This is the 2nd time I have ordered that cake!
- Beatrix Dijkstra

Hi Tracy,

Thank you very much for letting me know - and for getting back to me so quickly.

It has really been a pleasure dealing with your company - fantastic customer experience, thank you!

Kind Regards,

- Danelle Pieterse

Hi Katerina,

Really appreciate you following up on this. It's refreshing to receive such prompt and excellent customer service!

Have a good day.


- Christopher

You guys rock! Thank you!!

- Madeleine Kymdell

Thank you so much! I really appreciate it and your service generally -  which is great. It is lovely to know I can order things from you and they will reach my mother...


Many thanks and happy Monday! 



- Lynfa Davies

I placed an order with you on the 18/02 and requested a special delivery date for the 21/02, Not having much confidence I went ahead with this order hoping you would be able to comply.I was pleasantly surprised when I rang up the recipient to wish them for their birthday to hear that the gift had arrived. I would very much like to thank and congratulate you on a Fantastic service. The gift was delivered on time, and was beautifully presented. Thank you so much for a great service, I will be recommending you to our friends and colleagues.
- Janine and Peter Baum

Baie dankie vir die briljante en professionele diens wat julle aan my en my 'klante' geverskaf het. Almal het vandag met my gepraaat van hoe netjies hul geskenke in hul bokse gepak was, hoe pragtig elke item toegedraai en geversier was en ook dat baie van die goed eenvoudig net té mooi lyk dat hulle dit nie wil gebruik, eet of drink nie en dit eerder sal wil bewaar en/of uitstal ; aangesien dit net eenvoudig te duur en pragtig lyk. By elk van my drie bestemmings het hulle almal ook weereens fotos uit alle angles uit van die kleurvolle ruikers blomme geneem, hulle het gesÍ dat die ruiker tamaai groot is, al die verskillende tipe blomme in die skakering opgenoem en gesÍ dat dit perfek in die middel van hulle Kerstafel sal wees. So weereens baie dankie vir die goeie gehalte diens wat julle vriendelike en hardwerkende dames die laaste paar dae geverskaf het, julle is verantwoordelik vir 'n hele paar groot glimlagte op my familie en vriende in die Kaap se gesigte en het hulle Kersgety baie opwindend en gelukkig gemaak. Uitmuntend!
- Reggie de Klerk

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