Customer feedback and reviews

Here are just a few of the lovely letters from our customers. Remember, we always appreciate feedback!

Dear "GIFT LADY" Thanks you so much for the efficient and good service - My Mum has just called to say the flowers were delivered and that they are beautiful! Many Thanks and we will definitely use you again. Regards
- Patricia Kiralfy

Dear Katerina, My best friend has just emailed to say that the roses are so beautiful that she is taking them to the memorial service for her Dad. Thank you so much for your wonderful prompt action, it means a lot when I am so far away from those I love.  Appreciatively, Robynn
- Robynn

Lee-Ann and Gift Lady Staff,

I want to thank you for the great service and devotion to fulfill my requests concerning this order. 

I was pleased to find caring people answering my questions on the phone and via e-mail.

I want to thank you and say again I really appreciate everything you've done :). 



- Adam

Thank you Katerina for letting me know.  I am extremely impressed with your web site. I have been using *#@! for a few years now but they would not deliver the gift I wanted to Mthatha, so I had to look around for another option. Luckily I came across your site!  Best regards,  Nic
- Nicholas

Hi Lee-Ann, 

Just wanted to say how incredibly grateful I am that you have gone above and beyond to contact the hospital, this is the second time I have used Gift Lady and on both occasions I have been so impressed with all your hard work in ensuring my gifts are delivered.

Thank you!

Warmest wishes, Katy Pheiffer

- Katy Pheiffer

Hi Ilse

Thanks for your email.  Unfortunately I've been living in Australia so long that I've lost touch with public holidays and didn't realise that the 21st is one or I would have ordered earlier.  I have no problem with it arriving next week.  Thanks again for letting me know.

All the best and thanks for your awesome customer service!

Regards, Wendy

- Wendy

Hello Lee-Ann,

Thanks so much for your e-mail.  It has taken so long for us to find a really good company to deliver little gifts to my Mum (& Dad, now gone).  Been in Canada almost 11 years and had some disappointments in dealing with other companies in South Africa.  However, your Gift Lady truly offers Superb Service and we are extremely happy that we found you.  You may use our name as referral any time and I am hoping that the previous e-mail I sent, when I recommended you to my friends & family, will also help you to grow your business.  As in Tina Turner's famous song : "YOU'RE SIMPLY THE BEST !"

Yeah, the Winter here has been long and very cold - this year has apparently broken some records.  I do not mind winter at all and love the snow and the cold but most folk here are already complaining bitterly.  Of course, we are blessed in that our homes and all businesses/shops have internal heating (furnaces) and we sleep at night with just a duvet and no "bed clothes".  However, outside, as I am writing, it is -20 degrees Centigrade and the sun is shining, the sky is blue and it is 13:30 in the afternoon.  Yet, we have had unprecedented ICE which makes walking anywhere outside pretty treacherous.  Even winter shoes/boots with decent grips on the underside, does not help much.  Just have to be careful.

Once again, Thank you so much.

With kindest wishes,

Lisa & Gerry Benedix -The Pines, Sypher Cove  NB, CANADA

- Lisa & Gerry Benedix

Dear Katerina, 

Just a quick note to say thank you very much for the below order that was delivered to my mother, in time for Mother's day today. She is over the moon with the gift and in her opinion it is gorgeous and very special.

Really appreciate the excellent service from you guys!

Kind regards, Chantelle

- Chantelle Smith


I just wanted to thank you for your superb service in sending this parcel from Port Elizabeth to Pretoria it was delivered at 11.30am this morning. Your customer care and attention to detail is superb! Having lived in South Africa previously and now living in the UK where people here DO NOT pay attention to detail or deliver excellent service, is definitely something I miss. 

A big thank you! 

Kind regards, Tanya

- Tanya

Thank you so much for your great have made gift giving to my family in SA so easy.
I can't thank you enough.  My family raves about the beautiful presentation of all the gifts.
Many thanks and I wish you all a happy easter.
Zohra Cincotta
- Zohra Cincotta

Hi Juanita

I thank you for your follow up regarding the gift and this is really great service. I'll definitely be using you guys in the future instead of other sites.


Reuven Lazarus

- Reuven Lazarus

Hi Annette/Gift Lady Team, I just wanted to say thank you for all your help with regards to my order. The process went absolutely smoothly and of course the customer service was fantastic. Thank you again for organising my gift/voucher to arrive on my sisters birthday.....will definitely recommend you to all my friends and family in the UK. Kind Regards
- Tamarind

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