Customer feedback and reviews

Here are just a few of the lovely letters from our customers. Remember, we always appreciate feedback!

Hi Katerina,

Great - thank you very much, they have received it and are over the moon about the hamper. Thank you so much for making that possible for us.

Have a wonderful Christmas, Warm regards


- Amanda

I just wanted to drop you a note and thank you for the EXCEPTIONAL service I received from your company and especially from Colette Broadhurst today. She went way beyond any of my expectations to deliver a truly amazing service and it is thanks to her that she managed to get my order sorted out so quickly and to the courier. I have ordered many times from The Gift Lady and I will continue to do so - your service is second to none. Please ensure that Colette sees this email as I am so appreciative of all the effort she made to help me today - she was a real star! Kind regards Gina Christie - a VERY satisfied customer from Iceland.

- Mrs Gina Christie

Dear each and every wonderful person at the Gift Lady Thank you so much for a prompt and efficient delivery of Emma's study pack.  It was a wonderful surprise for her when she arrived home last night after a full day studying at the UCT library.  She posted on FB straight away and it gave her a much needed boost to her studies.  We live far from her so it was wonderful for us to let her know that we love and care about her.

Big thanks to each and everyone of touched our hearts.

Your biggest fan


- Michelle Jones-Phillipson

WOW! I have used your service a few times, and always been impressed. But last week you were AWESOME! Thank you for getting a bouquet of flowers delivered in less than 3 hours despite our time difference. Your service goes beyond words, and I thank you for helping our love being felt when we could not be there.
- Robyn Vogels

Definitely! Your service has not changed in the past 4-5 yrs (when I used you the first time).  I enjoy that consistency!  Thanks sooo much! It has been awesome to deal with you again! My sister is going to be so wrapped!  Have a great day.  Sandre
- Sandre


We just wanted to say a HUGE thank you for the professional way you got these gift packs to our moms! Exactly as advertised, at the price you said, beautifully packaged, and delivered to their doors in super-quick time, as a very welcome Christmas surprise for the old ladies!

We've been sent appreciative cellphone photos of the gifts, and can just see how scrumptious the stuff looks!

It's a busy time of year for everyone, so we are really grateful for the way you handled this across countries with deliveries to two really awkward places. All dealings were quickly and pleasantly dealt with, making the whole process really easy.

We'll *definitely be making use of your services again, and are thrilled to have discovered you on the internet!

Have a lovely, unrushed Christmas.

Kind regards

Wendy (in Christchurch, New Zealand)

- Wendy Dore

Dear Lee-Ann,

Thank you so much for your response, I miss that about South Africa.  The kindness and courtesy!  I am so grateful to have found your website and having my family living in JHB, I will definitely only be using your company!

Thank you and have a great day!

Amanda Garber

- Amanda Garber

Good day My husband received the goods and it was very happy. He stated that the package was stunning and everything looked awesome. Thank you for delivering on time, I will definitely be using your services again.

Regards Meg Chetty
- Meg Chetty


Thank you we have already received the package after placing the order yesterday, which is incredibly quick.  It was so beautifully wrapped as well.

Thanks for a great service, we look forward to using it again.

Kind regards from one happy customer,

Lee-Ann Rheeder

- Lee-Ann Rheeder

Dear Katerina, Thanks very much for this and I know they have since received the gift and are very happy with it!  Thanks for all your efforts and apologies again for making an error with the postal box number!  It has all worked out well in the end and Thank you also for the one I sent to my mother in Pietermaritzburg!

She was very happy and all worked out well I shall be using you again!  Happy New Year and  Best Regards, Eric.

- Eric.

Hey Tracy!  They received the package! It is perfect!  Thank so very much for your help!  Thank you, thank you! 


- Lynne

Dear Katerina, Thank you for all your help. My mom received her chocolates and the lovely biscuits you sent.  Kind regards, Natasha

- Natasha

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