Customer feedback and reviews

Here are just a few of the lovely letters from our customers. Remember, we always appreciate feedback!

I just wanted to say that I received my order today and its absolutely beautiful.

Thank you so much!!


- Rosy

Thank you so much for your quick response. 


Fantastic customer service :) 

- Anon

It is not easy living so far away from my family so I am thrilled I have found The Gift Lady - I cant thank you enough for the excellent, friendly customer service and speedy delivery. I was really nervous at first, but now I will be back to shop at ease and know my future orders will be delivered. 10/10!!!! From a very happy customer
- Simone in London

Thank you so much for delivering my mom's gift on time. She loved it and she says that it was wrapped beautifully. I will definitely use your company in future. Great job!!
- Karin Cole

Dear Ms Siwak,

Thank you so much for delivery on time. My fiancé received the gift last 2 hrs ago. He is a happy birthday boy today. Thank you again. 

Regards, Sharon 

- Sharon

Good day 

I have received my parcel early this morning.

I'm really very impressed with your service

I was a bit sceptic as I've never ordered anything on-line, but I was pleasantly surprised 

Thank you 


- Lianda

Thank you Lee-Ann

Your service is phenomenal. Very refreshing.

Thanks again, Megan Bertram


- Megan Bertram

Thank you for your email Lee-Ann. Goodness knows how I made that mistake.

I really do appreciate the effort that you went to, to find out the date of Joan's birthday. Many thanks for the always fantastic service!

Kind regards,


- Anna van der Westhuizen

You guys never fail to impress. My mom got a call at 4.45 to confirm she was still at the store and the gift arrived soon after. It made her day. Many many thanks.

All the best  Karen

- Karen Hughes

I live in Sydney and fished you guys out of a Google search to send a very special family friend a gift in South Africa.. I wanted it to be a special gift, too. The way the whole transaction was handled was FANTASTIC - from navigating your site to submitting order, etc etc. The DELIVERY was efficient - about 2 days after my order. I received feedback about the PRODUCT ITSELF - the most important part of the whole thing - and I was told that it was THE MOST UNIQUE AND WONDERFUL SURPRISE BOX OF GOODIES they had ever received. No question about it - I will definately use you again when I need to send a gift to someone in SA. You are really A GREAT ORGANISATION. Well done ... and a BIG thank you!
- Renee


I just wanted to thank you for your superb service in sending this parcel from Port Elizabeth to Pretoria it was delivered at 11.30am this morning. Your customer care and attention to detail is superb! Having lived in South Africa previously and now living in the UK where people here DO NOT pay attention to detail or deliver excellent service, is definitely something I miss. 

A big thank you! 

Kind regards, Tanya

- Tanya

Thank you so much!  That was such excellent service! Elize

- Elize

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